BookingsPlus is a unique and innovative online software platform designed and developed in-house by Kajima Community to help venues deliver an efficient and well marketed solution for the lettings of their facilities. Currently used by several hundred venues such as schools, community centres and local authorities across the UK, BookingsPlus is a growing product in a niche market.
For more information about Kajima Community and our lettings products / services: www.kajima.co.uk/community.
Due to our growing client base, we have an exciting opportunity for a highly enthusiastic and motivated individual to join our existing client services team.
Job Title: Client Services Representative
Reporting To: Client Services Manager
Salary: £22k-25k (based on experience) + Discretionary bonus + benefits
Job Type: Full time (permanent)
Working Hours: 9:00 – 5:30pm Monday to Friday (37.5 hours per week)
Main place of work: 12a Basset Court, Loake Close, Grange Park, Northampton, NN4 5EZ.
Please note: At present we offer a hybrid working environment with a minimum of 2 days based in the office alongside the option to work remotely up to 3 days per week.
Working within our existing client service team, you will be responsible for managing all customer facing aspects of our software platform BookingsPlus. This includes onboarding new business, supporting customers with their enquiries and issues via our various support channels as well as writing and maintaining our user documentation.
Your primary objective will be to ensure you provide the best possible service from day one. This starts by ensuring new client accounts are setup efficiently in accordance with their requirements and continues through your ongoing support to develop relationships which helps businesses to grow, remain loyal to and ultimately continue to use our platform.
The day-to-day role commands that you are both reactive to customer requests and proactive to ensuring all objectives are matched, both of which will be measured by KPIs and client feedback data.
Your main responsibilities will include:
What we require from you:
What we can provide for you
Kajima Community aims to be an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of sex, disability, religious belief, marital status, colour, race, age or ethnic origins, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
For further information on this role, or to apply, please contact Client Services Manager, David Stubbs at firstname.lastname@example.org or on 01604 677 764.