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Job Title: Customer Services Coordinator (1 year fixed term contract) 37.5 hours/week
Location: Grange Park, Northampton
Salary £20k-£22k (dependant on experience) + benefits
This is a one year fixed term contract within a customer services coordinator role to cover a period of maternity. This post is available for 1 year starting from August 2019.
BookingsPlus is a unique and innovative software platform designed and developed inhouse by Kajima Community to help schools deliver an efficient and well marketed solution for their school lettings. Currently used by over 380 schools and community centres across the UK, BookingsPlus is a growing product in a niche market!
We have an exciting opportunity for a highly enthusiastic and motivated individual to join our services team. Looking after the customer from day one, your job will be to keep them happy with a focus on maintaining loyalty to and use of our platform.
We are looking for an enthusiastic, hard working person to help support our clients to get the ultimate service they want! The ideal candidate will be highly organised, process driven, creative and 100% customer focused. We love ideas so if you are someone who actively seeks ways to meet customers’ needs, then we want to hear from you!
Your working hours will be from 9:00-5:30pm Monday to Friday.
The remuneration package includes a non-contributory pension scheme, travel insurance and 24 days annual leave + bank holidays.
Kajima Partnerships aims to be an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of sex, disability, religious belief, marital status, colour, race, age or ethnic origins, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Details about the BookingsPlus product can be viewed at our website www.bookingsplus.co.uk. For more information about Kajima Community and our products / services visit www.kajima.co.uk/community.
KEY DUTIES:
Manage bookings system and website setup for new clients
Manage and develop the relationship with existing clients
Identify opportunities to upsell to existing clients
Monitor and report on client use of software
Organise training for new clients
Understand competitor offerings
Understand the venue lettings market
Contribute content to social media platforms
Obtain product feedback and relay to development team
Cover for helpdesk
Essential Knowledge, Skills & Attitudes:
A minimum of 5 GCSEs passes at grade C or above (or equivalent), including
Mathematics & English
A high level of IT literacy (including Word, Excel, Outlook) and an ability to adapt
those skills to quickly learn systems
Experience in a customer facing role
Passionate about quality and customer service
Process driven mentality
Excellent communication and relationship skills
Creativity and the confidence to share new ideas
A friendly and positive outlook
Desired Knowledge, Skills & Attitudes
Customer Service / Business related qualification
Analytical skills
Creative flair for writing
Social media marketing experience
If you would like some more information on this role or if this opportunity sounds ideal for you, please send a CV and covering letter to david.stubbs@kajima.co.uk or call 01604 677764 for more information.
